Refund Policy
This refund policy explains FracturingHub's billing, cancellation, and refund terms for subscription-based research tools and services.
Last updated: July 9, 2026
Subscriptions and Billing
FracturingHub offers monthly and annual subscription plans for access to its research tools, including operator search, well records, watchlists, saved searches, weekly digests, and CSV exports. Subscriptions auto-renew at the end of each billing period unless cancelled before the renewal date.
Pricing and plan details are available on the pricing page. FracturingHub may update pricing from time to time. Existing subscribers will be notified of any price changes before their next renewal. By subscribing, you agree to the terms of service and this refund policy.
Payment Processing
Payments are processed securely by Stripe, a third-party payment processor. FracturingHub does not store full payment card details. By subscribing, you agree to Stripe's terms of service for payment processing. Stripe handles card data under its own security and privacy practices.
Refund Policy
Because FracturingHub provides immediate access to digital research tools, credits, reports, exports, and data upon subscription, all payments are generally non-refundable once access has been granted.
Billing errors: If you believe you were charged in error due to a duplicate charge, incorrect amount, or unauthorized transaction, contact our support team within 7 days of the charge. We will review the issue and issue a refund if a valid billing error is confirmed.
Cancellation: You may cancel your subscription at any time through your account billing portal. Cancellation takes effect at the end of your current billing period. You will retain access to paid features until the period ends, and your workspace data will remain available in read-only form after cancellation.
What Is Covered by a Billing Error Review
| Scenario | Likely Outcome |
|---|---|
| Duplicate charge | Refund of the duplicate after review |
| Incorrect amount charged | Refund or correction after review |
| Unauthorized transaction | Investigated; refund if confirmed |
| Changed your mind after access | Generally non-refundable; cancel to stop renewal |
How to Request a Refund or Report a Billing Issue
If you have a billing question or believe a refund is warranted, please contact us at support@fracturinghub.com with the email address associated with your account, your billing details, and a description of the issue. We aim to respond within 2 business days. Including the date and amount of the charge helps us resolve the review faster.
Cancellation Step by Step
- Open your account billing portal.
- Select the active subscription and choose cancel.
- Confirm cancellation before the next renewal date to avoid further charges.
- Continue using paid features until the period ends.
- Export or note any workspace data you need; it remains read-only after cancellation.
Data After Cancellation
After cancellation, your workspace data — including saved searches, watchlists, and notes — remains available in read-only form. Exports and digests stop at the end of the billing period. If you wish to delete account data, contact support; deletion may be subject to legal retention obligations.
Changes to This Policy
We may update this refund policy from time to time. Any changes will be posted on this page with a revised date. Continued use of FracturingHub after changes are posted means you accept the updated policy. Where a change affects existing subscribers, we will provide notice before the next renewal where practicable.
Related Policies
This refund policy should be read alongside our terms of service, privacy policy, and contact page. For questions about how your data is handled after cancellation, see the privacy policy.
Summary
FracturingHub subscriptions provide immediate digital access and are generally non-refundable once granted, except for confirmed billing errors reported within 7 days. You can cancel anytime through the billing portal and retain read-only workspace access afterward. Related terms are in the terms of service and privacy policy.
FAQ
Frequently Asked Questions
Can I get a refund if I do not use the service?
Because FracturingHub provides immediate access to digital research tools upon subscription, payments are generally non-refundable. If you have a specific concern, please contact our support team and we will review your situation.
How do I cancel my subscription?
You can cancel your subscription at any time through your account billing portal. Cancellation stops future charges, and you retain access until the end of the current billing period.
What happens to my data after I cancel?
After cancellation, your workspace data — including saved searches, watchlists, and notes — remains available in read-only form. Exports and digests will stop at the end of the billing period.
How do I report an incorrect charge?
Contact us at support@fracturinghub.com within 7 days of the charge. Include the email on your account and details about the charge. We will review and respond within 2 business days.
What counts as a billing error?
Billing errors include duplicate charges, incorrect amounts, and unauthorized transactions. If a valid billing error is confirmed, we issue a refund. General changes of mind after access has been granted are not usually covered.
How long do I have to report a billing error?
Report billing errors within 7 days of the charge so we can investigate with the payment processor. The sooner you report, the easier it is to confirm and resolve the issue.
Who processes my payment?
Payments are processed by Stripe, a third-party payment processor. FracturingHub stores customer and subscription identifiers rather than full card numbers. Stripe's own terms and policies apply to the transaction.
Will I lose access immediately if I cancel?
No. Cancellation takes effect at the end of your current billing period, so you keep paid features until then. After that, your workspace becomes read-only.
Can I get a partial refund for an unused portion of a month?
Payments are generally non-refundable once access is granted, including partial months. Cancelling stops the next renewal rather than prorating the current period. Billing errors are handled separately.
What happens if my renewal price changed?
Existing subscribers are notified of price changes before their next renewal. If you do not wish to continue at the new price, cancel before the renewal date to avoid the charge.
Can I switch between monthly and annual plans?
Plan changes are managed in the billing portal. Whether a switch takes effect immediately or at renewal depends on the change; contact support if you need clarification about a specific change.
How do I delete my account and data?
Contact support to request account deletion. Note that some data may be retained as required by law or for legitimate business records, and deletion is separate from cancelling a subscription.
Does cancelling erase my research?
Cancellation does not erase your workspace research. It remains available in read-only form after the billing period ends, so you can reference or export it later.
Who can I contact with refund questions?
Email support@fracturinghub.com with your account email and billing details. We aim to respond within 2 business days and will guide you through any required information.
Explore More Resources
This page provides general educational information from FracturingHub. It is not a substitute for professional training, engineering review, regulatory guidance, or site-specific safety instruction. Always confirm requirements with qualified professionals and follow local regulations, site procedures, and safety standards.