Frequently Asked Questions
Answers to common questions about FracturingHub — what it does, who it is for, how data works, subscriptions, and support.
About FracturingHub
These FAQs cover FracturingHub as a platform. For educational content about hydraulic fracturing, industry operations, equipment, and careers, see our resources page.
Frequently Asked Questions
What is FracturingHub?
FracturingHub is an independent research tool that organizes public Alberta well and operator records. It helps oilfield service companies, contractors, environmental consultants, and business-development teams search public data, save watchlists, annotate records, and export research-ready lists.
Who is FracturingHub for?
FracturingHub is built for oilfield service companies, equipment suppliers, sand and chemical providers, environmental and reclamation contractors, and business-development professionals who research Alberta well and operator activity.
Is FracturingHub an official government or AER website?
No. FracturingHub is an independent research tool. It is not affiliated with the Government of Alberta, the Alberta Energy Regulator (AER), any government agency, or any oilfield operator, service company, or procurement authority.
Where does FracturingHub data come from?
FracturingHub organizes publicly available data, including AER ST37 well records and related public sources. We do not create, guarantee, or warrant the accuracy, completeness, or timeliness of the underlying data. Users should verify all information with official sources before making business decisions.
Is FracturingHub data guaranteed accurate?
No. Public records and third-party data can be incomplete, delayed, or changed at their source. FracturingHub organizes this information for research convenience but does not guarantee its accuracy. Always verify critical information with official sources and qualified professionals.
Does FracturingHub guarantee contracts, leads, or revenue?
No. FracturingHub is a research organization tool, not a lead generation service. It helps you search, save, and organize public information. It does not guarantee business outcomes, contracts, operator interest, reclamation awards, revenue, or investment returns.
How can I verify information before making a business decision?
Always verify public records with official sources such as the AER, municipal databases, and industry registries. Consult qualified professionals for engineering, legal, regulatory, safety, or financial guidance before making operational or business decisions.
How does pricing and billing work?
FracturingHub offers monthly and annual subscription plans. Each plan includes access to research tools within plan limits. Payments are processed securely by Stripe. You can manage or cancel your subscription through the billing portal. See our pricing page for current plans.
Can I cancel my subscription?
Yes. You can cancel at any time through your account billing portal. Cancellation takes effect at the end of your current billing period. Your workspace data remains available in read-only form after cancellation. See our refund policy page for details.
How can I contact FracturingHub support?
Email us at support@fracturinghub.com. We aim to respond within 2 business days. Visit our contact page for more information.
What is AER ST37 data?
ST37 is the Alberta Energy Regulator's master well list, with an entry for every well in Alberta including its UWI, licence number, status, operator, location, and well type. It is a primary public source FracturingHub organizes for research.
What is a UWI?
A Unique Well Identifier (UWI) is the 16-character code identifying a specific wellbore in Alberta. It encodes the well's location on the survey grid and stays constant for the life of the well, making it the best key for tracking a well over time.
What is a well licence number?
A licence number is the AER-issued identifier for the regulatory authorization to drill and operate a well. It ties to filings and the current licensee, and is distinct from the UWI, which identifies the physical wellbore.
What is an inactive well?
An inactive well is one not currently producing but not formally suspended or abandoned. The operator retains responsibility for it. FracturingHub lets you filter and monitor inactive wells for research and business-development purposes.
Can I search wells by location?
Yes. You can filter public well records by field centre, township, or a radius around a municipality to focus your research on a specific area. The research-wells-near-municipality guide explains the approach.
Can I save searches as watchlists?
Yes. You can save filtered searches as watchlists so new wells matching your criteria and status changes on tracked wells surface automatically, keeping your research current without rebuilding searches.
Can I export my research?
Yes. Within plan limits you can export research-ready lists of wells and operators for use in spreadsheets or a CRM. The export-oilfield-research-lists guide covers formatting and best practices.
Does FracturingHub include production data?
FracturingHub organizes public well records and can surface production context sourced from public reporting such as Petrinex. Always verify volumetric details against official sources before relying on them for decisions.
Is the data real time?
No. Public sources update on their own schedules — ST37 periodically, production data with a lag, and filings as submitted. FracturingHub reflects the underlying public data and is not a real-time feed.
Do I need technical or petroleum-engineering knowledge to use it?
No. FracturingHub is built for business-development and service-company users. The guides in our resources section explain the relevant terms — status codes, UWIs, licences — in plain language.
Which provinces or regions does FracturingHub cover?
FracturingHub focuses on Alberta public well and operator data. The educational resources also cover broader North American basins and industry topics for context.
Can multiple team members share a workspace?
Depending on your plan, workspace features let you organize research, notes, and watchlists. See the pricing page for plan-specific details on limits and collaboration features.
How do I get started?
Create an account, choose a plan, then define your target area and service profile before searching. The oilfield sales playbook walks through turning that setup into a working prospect list.
Where can I learn the oilfield terms used here?
Our resources and blog sections include guides on ST37, UWIs, well licences, well status codes, inactive wells, and the Alberta regulatory framework, written for a business audience.
Industry Questions
For questions about hydraulic fracturing, oilfield equipment, careers, and safety, explore our resources and blog.
Still Have Questions?
If you did not find the answer you were looking for, you can reach out through our contact page. We also recommend browsing the rest of FracturingHub for more detailed guides on specific topics like equipment, careers, and safety.
Explore More Resources
This page provides general educational information from FracturingHub. It is not a substitute for professional training, engineering review, regulatory guidance, or site-specific safety instruction. Always confirm requirements with qualified professionals and follow local regulations, site procedures, and safety standards.